We want you to love what you order. If something isn't right, here's how returns and exchanges work.
1. Return Window
You can request a return or exchange within 7 days of delivery. Requests raised after this window unfortunately can't be accepted.
2. Eligibility
To be eligible for a return or exchange, an item must be:
- Unworn, unwashed, and unused.
- In its original condition, with all tags and any original packaging intact.
- Free of any alterations made after delivery.
3. Non-Returnable Items
- Made-to-order or made-to-measure pieces, unless received damaged or defective.
- Items marked “Final Sale” at the time of purchase.
- Items showing signs of wear, alteration, or damage not present at delivery.
4. How to Start a Return
- Go to My Orders or message us on WhatsApp with your order number.
- Let us know whether you'd like a return (refund) or an exchange, and the reason.
- We'll confirm eligibility and arrange a pickup where serviceable, or share a return address if a self-ship is needed.
- Pack the item securely with the original tags.
5. Refunds
Once we receive and inspect the returned item, refunds are processed to your original payment method within 7–10 business days. For prepaid orders, the amount is refunded to the original source; for cash-on-delivery orders, we'll arrange a bank transfer or offer store credit — whichever you prefer.
6. Exchanges
Need a different size or colour? We'll happily exchange it, subject to availability. If the item you'd like isn't in stock, we'll offer a refund or store credit instead.
7. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the cost of return shipping in these cases and prioritise a replacement or full refund.
8. Return Shipping Costs
For returns due to a change of mind (size, style, preference), return shipping costs are generally borne by the customer unless we've arranged a free pickup for your area. For damaged, defective or incorrect items, we cover the cost.
9. Need Help?
We're happy to help with anything return-related:
- Email: co@jdwcwdc
- Phone: 1234567890
- Message us on WhatsApp
- Or use our Contact page.